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Made to Order with Intention

At Ginny Grey, every piece is made to order with care and purpose. We do not hold excess stock or produce garments in advance — each order is created especially for you once your purchase is placed. Please allow up to two weeks for your order to be cut and sewn.

We understand that purchasing online can feel different to shopping in person, which is why we encourage you to take a moment before ordering. Please read product descriptions carefully, review sizing details, and consider whether the style, fabric, and silhouette truly feel right for you. If you’re unsure, we’re always happy to answer questions or offer guidance before you purchase.

This made-to-order approach allows us to work sustainably, reduce waste, and honour a slower, more thoughtful way of dressing.

Change of Mind

For this reason, we do not offer returns or refunds for a change of mind.

We kindly ask that you consider your purchase carefully before ordering. Please take time to read product descriptions, review sizing information, and ensure the style, fabric, and silhouette feel right for you.

If you’re unsure, we’re always happy to help — feel free to reach out with any questions before purchasing.

Faulty Garments

If you believe your item is faulty, please contact us within a reasonable timeframe of receiving your order. We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with Australian Consumer Law.

Store Credit (At Our Discretion)

In certain circumstances, and at our discretion, we may offer a store credit. Any approved returns must be in new, unworn condition.

Thank You for Shopping Consciously

By choosing Ginny Grey, you are supporting slow fashion, small-scale production, and thoughtfully made garments. We truly appreciate your understanding and your considered approach to purchasing.

With gratitude,
Ginny Grey